When customers order and pay for their tickets in the internet, an invoice will be appeared in the computerized systems and confirm the flights. After that, the buyers will receive a confirmation notice of tickets order. The customers can print the announcement by themselves. When the passengers come to the airport, passengers use “kiosk check-in” for their check-in procedures as well as bring identifications checked up by airlines staff.

The itinerary of selling ticket through internet lines of Vietnam Airlines commenced since November 2006, then delay to Feb 2007 and until June 2007. Since that time, Vietnam Airlines has not operated the system, however, it is the necessary condition to operate e-ticket project. Thus, passengers still come to the ticketing agents, make many statements of name, identification, contact…It is not also exclusive of officer who have wait for very long time for the invoice issuing process.

Meanwhile ticketing sales systems through internet lines, decalaration process will be minimized as much as possible. It is the user-friendly system named “E-commerce”

Follow www.Vnexpress.net on 20 Nov 2008