A - Passenger Services:

Main courses:

-         Airport Passenger Services of Vietnam Airlines and other airlines.

-         Transit & Transfer Passenger Services.

-         First & Business Class Passenger Services.

-         Lost & Found.

-         Special Passenger Services.

-         Welcome and supporting passenger services.

-         Airport public announcement.

B - Weight & Balance and Loading Supervision:

Training courses are basically instructed and conducted on the central point, operating indexes, balance theories and principles, trim chart and loading instruction report of commercial aircrafts  . The courses also include on- job-training (OJT) within automatical and manual load locking system in the different baggage, cargo and bulk compartments of aircraft.

B1. Basic course for aircraft’s central point, operating indexes and balance principle.

B2. Professional courses are:

-         Weight & Balance and Loading Supervision for aircraft with MTOW under 50 tons ATR72, F70 , Gulf Stream , …

-         Weight & Balance and Loading Supervision for aircraft with MTOW over 50T to 400T Airbus series: A320, A321, A330, A340.

Boeing series: B737, B757, B777, B747, B7373F, B767F.

Others: MD11, MD11F, DC10.

-         Weight & Balance and Loading Supervision for aircraft with MTOW over 400 T

 Boeing B747F.

-         SITATEX message system.

-         ULD management & operation inventory.

C- Ramp Services:

-     Airport transportation rules and regulations.

-         Ground Support Equipment (GSE) drive-operating procedure and process.

-         Technical and GSE maintenance classes.

In addition, all managerial and working staff are to be trained on the following courses which are refreshed and certified every two years.

+ Dangerous Goods Regulations in accordance with IATA requirement.

+ Airside Safety.

+ Aviation Security.