Customer Service Development Program - News

At the 6th floor Vietnam Airlines office building, the ceremony of Star Agent award was held on 28th December 2011 by the Board of Customer service Development.

On 10th and 13rd October , the contest " SLA Message Decoding" was held at the 6th floor of the Vietnam Airlines Office Building by Tiags Passenger Service Department 2 (which is specified to serve other customer airlines than Vietnam Airlines).

On October 26^th 2011, TIAGS (Tan Son Nhat International Airport Ground Services) and BOW, an event organizing company with experience in team-building held an outdoor activity named “TOGETHER – We succeed” in Giang Dien WaterFall Resort. It was wholeheartedly participated by both Passenger Services Department.

On Aug 22th, at the 6^th floor of the Vietnam Airlines office building, Tan Son Nhat International Airport, TIAGS organized the competition named “We are Customer Service Agent” for staff coming from all Passenger Service Units such as International Terminal Passenger Service Section 1 (ITPSU1), International Terminal Passenger Service Section 2 (ITPSU2), Domestic Terminal Passenger Service Section (DTPSU), Transfer Passenger Service Section (TTPSU), Lost and Found Service Section (LFSU).

On June 01^st, in Vung Tau City, TIAGS celebrated Star Agent Award for 56 check-in agents (click here for details) in total 543 staff coming from Passenger Service Department who have great manners in customer services in the first 2 quarters 2011.