Customer's Compliments

To whom it may concern,

During the Tet Holidays, the peak season of the year 2012, all Vietnam Airlines flights have been compeleted punctually and safely. It had not been for the effort of all TIAGS staffs that there would have not been such a result. It were recorded by TOC throught operating and supervising that :

To whom it mays concerns,

I am very pleased with your check-in service , especially Ms. Nguyễn Phương Thảo, the check-in agent. She warmly welcomed me and gave me helpful further instructions at the airport.

To whom it mays concerns,

I left my laptop in Dalat airport. I reported it to Ms.Tran Thi Kim Chi who immediatedly contacted the Dalat airport. My laptop was sent on next flight and Mr.Tran Nhat Nam met the aircraft and got my laptop. It was returned to me the same evening. An excellent service. The staff was very polite and helpful.

To whom it mays concerns,

Today im going to Guangzhou on flight CZ 368, i was checked-in by Vietnamese check-in agent, they were very funny and anthusiastic on guiding us any question. I found that the airport staff were friendly and professional. I sincerely thank all the staff and leadership. Have a good health on new year.

To whom it may concern,

When serving for flight VN1812 to Phu Quoc on 15th December, Mr. Pham Van Dung, a staff of aircraft cleaning team, collected a handbag at seat 14CD, in which there were:

To Mr. Ha Duy Quang - Deputy Director of TIAGS

Dear Mr. Quang,

We are very delighted to write this e-mail to compliment to cabin crew cleaning staff and his team.

Dear Ms. Chau (Duty Manager of Passenger Services Section 1-TIAGS),

First of all, we would like to express our thanks to your good support so far.

Today, JL750/04NOV11, we have a trouble of JALPAS GUI system was down at the boarding gate 18 before boarding. But thanks to the huge efforts of your dedicated team with the leading roles of the two Supervisor-in-charge Mr. Truong (TIAGS staff) and Mr. Long (TIAGS staff), we could complete the boarding smooth and safely.

To whom it may concerns,

The  TIAGS Aircraft Interior Service Department has recently performed well their job. For the flight punctuality, the unit not only had to increase the labor force to shorten the ground time but also collected and returned back many valuable items to passengers. According to the statistics by the department, there have been 57 cases in which customers received their belongings in this October.

Dear Mr. San (TIAGS’s Duty Manager of Baggage Handling Section) & Mr. Hung (TIAGS’s Duty Manager of Loading Section),

Thank you very much for Baggage & Loading team staffs to support us in handling the Totota group this morning flight.

Dear Mr Tuan - QM Duty Manager,

Our SPS Award Event on 25 Oct 11  was sucessful.

We would like to convey our sincere thanks to the good contribution for the performances of Mr  Nguyen Tuan Anh and Mr Nguyen Hai Dang from TIAGS Load control department.